Broadview Health PA – Statement of Policies
Center for Sleep Disorders and Behavioral Medicine
📞 Monroe Office: 704-635-7418
📞 Main Office: 704-544-0050
Meta Title:
Broadview Health PA | Sleep Disorders & Behavioral Medicine Policies
Meta Description:
Review Broadview Health PA’s official patient policies for appointments, medication refills, payments, and behavioral health care. Learn how our sleep disorder and psychiatry specialists support your wellness.
Our Commitment to Patient Care
At Broadview Health PA, we are dedicated to providing the highest standard of care in sleep disorders, behavioral medicine, and psychiatric treatment. To ensure the best outcomes for every patient, we have outlined our office policies and procedures. Please read these carefully and sign where required.
1. Appointment Scheduling Policy
Patients must schedule appointments directly with Dr. Onafuye or other Broadview Health providers.
48-hour advance notice is required for cancellations.
Missed appointments or cancellations under 48 hours are billed $100.00, payable before future visits.
Broadview Health reserves the right to decline care at any time without explanation.
The first visit is an assessment only and does not guarantee ongoing treatment.
For more on preparing for your first consultation, visit our Patient Resources Page.
2. Prescription Refill Policy
Medications are prescribed to last until your next scheduled visit.
Missing or rescheduling an appointment may result in a denied refill.
Approved refills require a $25 processing fee.
No weekend refills and no early refills will be granted, including for lost or depleted prescriptions.
For medication management guidelines, review the American Psychiatric Association’s recommendations.
3. Forms and Documentation
Forms or letters requested outside of appointments incur a $100 fee and require 10 business days for completion.
Disability forms are only considered after a minimum of 3 months of treatment.
Completion of documents is at the discretion of the provider.
4. Provider Communication
Patient calls will be returned after all scheduled appointments, typically after 6:00 PM.
If the provider is unavailable, staff may return the call with instructions.
Some calls may take up to 24 hours to be returned.
5. Grounds for Termination of Care
Broadview Health reserves the right to discontinue treatment for:
Repeated missed appointments without notice.
Failure to pay for services.
Non-compliance with treatment plans.
Tampering with or refusing pharmacological screening.
Rude, aggressive, or inappropriate behavior toward staff or providers.
For behavioral expectations in healthcare settings, see CDC Guidelines for Patient-Provider Respect.
6. Payment and Financial Policy
Payment is due at the time of service, including co-pays and co-insurance.
Patients must contact their insurance provider to confirm coverage before appointments.
Medicaid patients must bring a valid Medicaid card to every appointment.
Returned checks incur a $25 fee, after which only cash will be accepted.
Balances over 60 days may be referred to collections, including additional legal or agency fees.
Patients authorize Broadview Health to contact them via any phone number provided regarding billing or medical matters.
For insurance guidance, review Medicare & Medicaid Coverage Policies.
Why These Policies Matter
Our patient-centered policies ensure:
Respect for provider time and patient access.
Safe, compliant medication practices.
Transparency in financial responsibility.
A supportive, professional care environment.
At Broadview Health PA, our mission is to help patients achieve better sleep, improved behavioral health, and long-term wellness.
For more information, explore our Sleep Disorders Treatment Services or Behavioral Health Programs.
✅ By signing this policy statement, patients acknowledge understanding and agreement with the above terms.